Privacy Policy

This is a starting template. Have a qualified professional review it for your jurisdiction before you rely on it. Last updated: May 2026.

Overview

Callout AI ("we", "us") provides an AI phone-receptionist service for home-service businesses. This policy explains what information we collect, how we use it, and your choices.

Information we collect

• Contact details you give us (name, email, phone, business) via our forms, email, or a demo call.
• Business information you provide to configure your receptionist (services, hours, pricing, service area).
• Basic technical data from visiting this site (e.g. IP, browser) for security and reliability.

Calls we handle on behalf of clients

When we operate the AI receptionist for a client, we process the information callers provide (such as name, number, and the reason for the call) on that client's behalf. The client is responsible for how that information is used and for any call-recording consent required in their area.

How we use information

• To provide, configure, and improve the service.
• To respond to your enquiries and send leads/transcripts to the relevant business.
• For billing and account administration.

Service providers

We rely on trusted processors to deliver the service, including Deepgram (speech AI), OpenAI (language model), Twilio (telephony/SMS), and Cloudflare (hosting). They process data under their own terms and only as needed to provide the service.

Cookies & analytics

This site is static and does not set advertising cookies. If we add privacy-friendly analytics, we'll update this policy.

Data retention & security

We keep information only as long as needed to provide the service or as agreed with each client, and we use reasonable measures to protect it.

Your rights

You may request access to, correction of, or deletion of your personal information by emailing hello@calloutai.co.uk.

Changes

We may update this policy from time to time; the latest version will always be posted here.

Contact

Questions? Email hello@calloutai.co.uk.